Working somewhere with funky décor is something we would all like (you’ve seen Google’s offices right?!), but how can we keep the functionality of a Contact Centre whilst providing a fun, interesting environment for our Customer Care Advisors?
Empower your advisors and give them the confidence to engage with the customer. When customers call into a contact centre, they are expecting a quick, efficient and polite service. This should be the minimum level of service that any contact centre is providing.
Direct Response unveils its new identity: The Yonder Digital Group, the result of acquisitions of CallScripter, Ansaback and GoResponse.
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