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Read the latest from the team
6 ways to improve your contact centre decor

Working somewhere with funky décor is something we would all like (you’ve seen Google’s offices right?!), but how can we keep the functionality of a Contact Centre whilst providing a fun, interesting environment for our Customer Care Advisors?

 

Bringing your Advisors and Customers Together

Empower your advisors and give them the confidence to engage with the customer. When customers call into a contact centre, they are expecting a quick, efficient and polite service. This should be the minimum level of service that any contact centre is providing.

 

Direct Response Rebrands as Yonder Digital Group

Direct Response unveils its new identity: The Yonder Digital Group, the result of acquisitions of CallScripter, Ansaback and GoResponse.

 

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