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"They provide valuable support and have helped us to assist international customers around the clock - Thomas Pink
Investors In People

Our staff is our greatest asset, therefore we make every effort to ensure that our people management practices are of the highest standards possible. We are proud to have achieved Investors in People status for the way in which we manage and look after our staff.

iip award
HPA ISO Accrediation

Direct Response were the first company globally to achieve ISO9001:2008 registration using a unique UKAS accredited certification programme delivered through a combination of online and onsite audits. This combines an understanding of our culture and its impact on results and customers with the more traditional human auditor check.

PCI DSS Level 1 Compliant

Customer data security is of the utmost importance to our clients which is why all of our contact centre solutions adhere to the PCI Data Security Standard’s Level 1 compliance. We ensure our contact centre solutions offer a robust card payment process that gives you peace of mind that your customer data is secure.

Deloitte Technology Fast 50

Direct Response has been proud winners of the Deloitte Technology Fast 50 award for the fastest growing technology company in London and the South East. It is this growth that has seen Direct Response expand its operation with new regional offices in Bristol and Manchester.

Orange National Business Awards Regional Finalist

Direct Response has been recognised for the incredible work within the contact centre industry by being shortlisted as a regional finalist for the prestigious National Business awards.

Commerce, Innovation and Skills Faculty Apprentice of the Year 2012

Awarded by City Of Bristol College to a student within the commerce, innovation and skills faculty for outstanding achievements within their year apprenticeship. Direct Response was proud to provide the means for the student to excel within their studies.

City Of Bristol College, Apprentice of the Year 2012

Awarded by the City of Bristol College to an individual student from across all the college faculties, for displaying particular aptitude within their apprenticeship placement. Direct Response was pleased to provide the winning student the opportunity for development

City Of Bristol College, Apprentice Employer of the Year 2012

Awarded to Direct Response by the City Of Bristol College for demonstrating significant help, support and guidance to a student undertaking the apprenticeship programme.


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