With law firms across the country increasing their opening hours to satisfy the demands of its ever changing clientele, it is becoming increasingly important that your front of house operations run alongside that of your fee earners.
Your front of house operation represents your brand therefore it is vital that should a client call day or night they should be greeted with the same levels of customer service and not simply the night guard or answer phone.
For more information on these solutions, please contact our business development
team on 0800 011 4570
Direct Responses Virtual reception services allow your firm to offer a 247x365
call handling team to your clients. Call will be answered in your firms name and
the process to connect the call will follow that of your in-house operation. The
service can be utilised as a backup to your in-house call handling team, be the
first point of contact or simply be the out of hours call handling team once the
in-house team have gone home.
Crisis Line (Domestic / International)
Do your key clients need to be able to get a hold of a solicitor urgently at a
moments notice? Direct Response can provide a support line that will capture
calls and place them with a relevant on call solicitor instantly.
Calls can be captured 24 hours a day, 7 days a week and 365 Days a year
therefore allowing you customers know they have the assurance they can speak to
you as and when they need to.
Direct Responses call centre solutions can be deployed to work alongside law
firms of all sizes ranging from small independent operations up to magic circle
Disaster Recovery / Business Continuity Services
With voice communication being one of the most important functions of a business it is important that you can always remain in close contact with your suppliers, staff and most importantly your customers.
Direct Response has been working and consulting with law firm to help them ensure their business communication doesn’t suffer as a result of one of these disasters.
See Our Call Centre
The biggest challenge we had to overcome was understanding the needs of our out
of hour’s service and matching this with a workable script. Direct Response
worked closely and quickly on script changes. The whole process was managed very
professionally and Direct Response ensured that regular audio and web
conferences took place. On the back of working with Direct Response I have
recommended them to two other major law firms looking for an out of hour’s
Global Head of Voice and Data - Magic Circle Law Firm
we shopped around for a suitable external agency and Direct Response (DR) were approached with a view to working with us. As potential client's for DR we had a number of tricky requirements and these were swiftly agreed as the facilities were easily managed to our requirements. Furthermore the changeover date was immediate and minimal start up problems which were rectified immediately and to our satisfaction.
Solicator - Top 100 UK Law Firm
Please feel free to take your free copy of our that outlines simple changes you can make to your current call processes to enhance your service provision.