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Retail Sector Services
Direct Responses retail call centre services are designed to ensure that your organisation retains the competitive edge over its competition.
With retail organisations now beginning to increase marketing budgets and online activity, it is becoming increasingly important that your sales operation captures all generated calls and capitalises on every opportunity presented to it.
Our solutions are designed to ensure your business engages with each and every one of its customers in a professional and courteous manner. The ultimate goal is to drive up your sales and increase average order values.
For more information on these solutions, please contact our business development team on 0800 011 4570
Sales Order Lines
Direct Responses Sales Order Lines allow your firm to offer a 24/7/365 call handling resource to ensure all sales calls are captured day or night. The service can be utilised as either a first point of contact or as an overflow service for the existing in house team. Orders can be captured and entered directly onto your website negating the need to develop new ordering platforms.
Customer Service Lines
Direct Responses Customer Service Lines ensure you are able to capture and manage the day to day general enquires generated from your customers.
Services include:
- Comments/Complaints Lines
- Order Tracking
- Account Updates
- Answering FAQ’s
DRTV / Media Response Lines
Our DRTV/Media Response Lines ensure you will always have sufficient resource available to capture inbound calls generated off the back of any advertising activities. The services offered are scaleable and work well to meet the demands of varying call volumes.
We would certainly recommend Direct Response to other companies, particularly when they have issues concerning their customers...one of the particular benefits of using Direct Response is because they do have the people who can provide a detailed answer.
Managing Director – E Commerce Company
Please feel free to take your free copy of our retail sector white paper that outlines simple changes you can make to your current call processes to enhance your service provision.
| Other products include; | ||
| Sales order lines | Reception Service | Disaster Recovery |
| Ad Response | Fault Logging & Escalation | Specialist Agents |
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