Disaster Recover

If your business is suffering from a short term telecoms outage of if staff are unable to gain access to the building, our call centre solutions can capture all inbound enquires and begin routing them via an alternative method. We are able to patch calls to staff mobiles or alternatively we can act as a messaging service in the short time it takes to get the issues resolved.

By setting up predetermined protocols and call centre solutions Direct Response can take over the running of business critical functions at the drop of a hat. We can ensure that vital sales and customer service lines remain open as this can lessen the impact a disaster has on a business

Once a relocation protocol has been deployed an established Direct Response can hand back control to you allowing you to function as normal

The importance of having business continuity and Disaster Recovery plans in place cannot be underestimated as it helps to:

• Improve Brand Image.
• Improve and Strengthen Customer Confidence.
• Minimise the impact of a disaster
• Improving Customer Retention.

Direct Response has a great track record of providing these solutions to a vast array of leading companies on the following industries, Finance, Retail, Ecommerce, Real Estate, Aviation, IT, Cosmetics, pharmaceuticals and public services.

1. What would happen to our Call Centre business if our existing customers or, more importantly potential new customers could not contact us over the telephone?
   
   
2. How much money would our business lose if our customers, or our customer’s customers could not talk to call us for an hour?... half a day?...a day?... or even a whole week?
   
   
3. How much money would our business lose if our customers, or our customer’s customers could not talk to call us for an hour?... half a day?...a day?... or even a whole week?
   
   
4. If our customers, or customer’s customers, could not speak to us on the telephone, would they approach our competitors and place orders with them? And if they did….would they return to our company once our telecommunications infrastructure had been restored?
   
   
5. Have we really thought through the implications to our business of any or all of the above adversely effecting our company?