Messaging Services

Imagine how relaxed you would feel if you had the peace of mind that a team of capable people were always ready to be there when you are not.

call centres messaging personal assistant service

PA SERVICE

What more could you do if you had an extra pair of hands?

Read about PA service

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24x7x365 COVER

Just because you and your staff have gone home it does not mean that your business cannot add value to your customers

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RECEPTION SERVICE

The first experience most people have is your receptionist. Make this a point of service excellence

About receptionist services

In today’s market is critical that a business can remain as efficient as possible to ensure that all resource is used to it maximum efficiency. Therefore for a growing business it becomes a difficult task to balance answering calls and actually undertake the task of growing the business.

Direct Response has developed a suite of products that can capture the flow of inbound calls whilst giving you the freedom to grow your business.

The range of messaging services available includes:

P.A Services

If you are a small business that requires a helping hand to manage inbound calls such as booking sales appointments, taking messages and patching calls direct to your mobile, Direct Response PA services may be the solution for you. We can act as your ‘virtual PA’ making sure that you can concentrate on prioritising your working day.

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If you don’t require a call handling resource to always be on hand, just when you need it during the busy times. Direct Response can provide you with an overflow service that’s picks up the few calls that you may have otherwise missed.

Reception Service

For any organisations it is critical that you can make sure calls are patched and transferred to the correct individual / departments efficiently. Direct Response reception services can act as an entirely functional front of house operation. We are able to provided callers with the ability to have their placed to the correct department or individual. In the event that the call can’t be patched we are able to take a detailed message and instantly email the required recipient.

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Due to all our services being provided 24 hours a day, 7 days a week, 365 days a year we can provide you and your business with the ability to service any enquiry as and when it arrives.

The importance of capturing your customers call efficiently cannot be underestimated as it helps to:

Improve Brand Image.
Improve Customer Satisfaction.
Improve Efficiency
Increase Sales
Improving Customer Retention.

Direct Response has a great track record of providing these solutions to a vast array of leading companies in the following industries, Finance, Retail, Ecommerce, Real Estate, Aviation, IT, Cosmetics, pharmaceuticals and public services.