In today’s market is critical that a
business can remain as efficient as possible to ensure that all resource is used
to it maximum efficiency. Therefore for a growing business it becomes a difficult
task to balance answering calls and actually undertake the task of growing the business.
Direct Response has developed a suite
of products that can capture the flow of inbound calls whilst giving you the freedom
to grow your business.
The range of messaging services available includes:
If you are a small business that requires
a helping hand to manage inbound calls such as booking sales appointments, taking
messages and patching calls direct to your mobile, Direct Response PA services may
be the solution for you. We can act as your ‘virtual PA’ making sure that you can
concentrate on prioritising your working day.
If you don’t require a call handling
resource to always be on hand, just when you need it during the busy times. Direct
Response can provide you with an overflow service that’s picks up the few calls
that you may have otherwise missed.
For any organisations it is critical
that you can make sure calls are patched and transferred to the correct individual
/ departments efficiently. Direct Response reception services can act as an entirely
functional front of house operation. We are able to provided callers with the ability
to have their placed to the correct department or individual. In the event that
the call can’t be patched we are able to take a detailed message and instantly email
the required recipient.
Due to all our services being provided
24 hours a day, 7 days a week, 365 days a year we can provide you and your business
with the ability to service any enquiry as and when it arrives.
The importance of capturing your customers call efficiently cannot be underestimated as it helps to:
Improve Brand Image.
Improve Customer Satisfaction.
Improving Customer Retention.
Direct Response has a great track record
of providing these solutions to a vast array of leading companies in the following
industries, Finance, Retail, Ecommerce, Real Estate, Aviation, IT, Cosmetics, pharmaceuticals
and public services.