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Proactive Click to Co-Browse

call centres e-contacts click to browse

Co-browsing is quite simply when two people can look at the same screen but on different computers potentially across the other side of the world.

Co-browsing is incredibly powerful as it has all of the advantages of filling in a form, asking questions, or trying to find a document as if the person was in a face to face meeting.

The user is then able to request co-browsing by simply clicking a button on the Web page.

The Benefits:
  • Increase online revenue by as much as 45%
  • Up to 35% of e-Contact Click to Call calls converted into sales
  • Reduce website abandonment by over 25% from pages where deployed
  • 'Greatly' or 'significantly' enhance the visitors online experience
  • Reporting on number of calls and ROI
  • No telephone tag
  • Increased level of service
  • Direct Response's 24 Hour Call Centre can answer your calls when you can't

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