Proactive Web Chat

On average 30% of people who go onto your consumer website are “hot new leads” ready to buy, yet only 3 to 5% actually buy. Why is this so low?
The most common reasons for people not buying are:

Problems on the shopping cart checkout section
The customer wanted to have a question answered first
Could not find what they wanted
Could not understand a required question
Wanted some form of human interaction before buying

Direct Response can simply deploy a service that bolts onto your existing website and reads the “body language” of the browser and proactively engages them if they are demonstrating any of the above reasons not to buy or just showing clear signs of being a hot prospect.

Once the prospect is engaged you can simply guide them down the sales funnel and turn them into a profitable customer.

This simple but incredibly powerful form of e-contact frequently doubles the conversion rates on web sites whilst incurring minimal charges

If you don’t use this service soon one of your competitors will.

HOW IT WORKS

BENEFITS

FEATURES

HOW IT WORKS
Provide visitors with assistance by having either a static button or conditional rules based button, which offers assistance without needing to talk to anyone, it is done by text typing. Explain product options, and answer support-related questions—while customers are still on your site. Make chat available whenever visitors request it, or proactively invite them to chat if you see signs that they’re about to abandon your site
	Easy to use information gathering screen pops to gather required information. Visitors simply enter the information and click Send.
	Easy to use interface pops to initiate the chat session. The visitor simply enters a message and clicks Send to 'talk' with a representative.

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