A WEALTH OF FINANCIAL SERVICE EXPERIENCE Find Out More
"We're so pleased with the speed and efficiency of the setup" - Claim Time
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CALL HANDLING SOLUTIONS DESIGNED FOR THE FINANCE INDUSTRY

Direct Response has over a decade of experience in delivering communication solutions to the ever evolving Finance Sector. We have been at the forefront of delivering cutting edge solutions to cater for the changing industry demands and regulations. We understand that accuracy and consistency are the key to delivering a truly fantastic solution for this sector.

FOR MORE INFORMATION PLEASE CONTACT OUR BUSINESS DEVELOPMENT TEAM CALL NOW 0800 011 4570
A CONTACT CENTRE SOLUTION THAT DELIVERS ON KEY RETAIL REQUIREMENTS

The growth of the ‘Pay Day Loan’ market has seen a need for robust and resilient call handling solutions that can support the growing demand of calls this sector generates.

We understand that the highly competitive nature of this sector requires companies to be delivering market leading customer service from the very first interaction.

Our Pay Day Loans services extend beyond just the initial call handling and application process. We guide your callers through the process of setting up an initial application all the way through to loan approval.

Answering calls is only half of it! We understand the need to provide staff at the right times of the day/week/month to ensure the optimum levels of resource are on hand to deal with your customers.

Our services are designed to integrate seamlessly into your business processes, therefore helping you service your customers in the most efficient manner possible.

Benefits of the feature:

Improve speed of response.
Ensure FSA requirements are consistently adhered to.
Scale up and down based on demand.
Ensure ROI on media expenditure is met.

With the UK having one of the largest consumer credit markets in Europe, the competition for customers is fierce.

Our solutions help organisations to ensure they deliver consistent quality when capturing complex calls of this nature.

We understand that when answering calls we need to ensure we guide your callers through the preliminary application process with ease, so you are simply left with the formality of confirming or rejecting the application.

Our agents are trained to adhere to the call flow in a manner that comes across as natural and conversational, ensuring we answer any questions as they arise.

We can work independently or directly onto your systems, allowing us to act as an extension of your sales team.

All of our solutions come with reporting, allowing you complete visibility over everything we do.

Benefits for the feature:

Speed of response.
FSA requirements consistently adhered to.
Scale up and down based on demand.
Ensure ROI on media expenditure.

Provide your customers with instant financing approval over the phone whilst they’re in-store purchasing goods.

Our call handlers are on hand to check with leading credit reference agencies Experian and Equifax to allow instant approval of purchases made over the phone.

Benefits of the feature:

Speed of response.
FSA requirements consistently adhered to.
Scale up and down based on demand.
Ensure ROI on media expenditure.

With the outstanding overall personal debt in the UK growing to £1.435 trillion, more and more people are turning towards debt management services.

Our debt management call handling solutions are designed to ensure your business engages with the caller when they make the first steps to managing their debt problems.

Our call handlers are trained to empathise with the callers and the difficult nature of the call with the view to guiding them through the preliminary application process.

We can conduct means testing questions to determine the caller’s level of liquidity and their ability to repay the debt.

All details are accurately captured and measured via our award winning contact centre agents and account management team.

Benefits of the feature:

Speed of response.
FSA requirements consistently adhered to.
Scale up and down based on demand.
Ensure ROI on media expenditure.

Choose Your Level Of Contact Centre Support

A Contact Centre Package To Suit Your Needs

Bureau

Get all the following features as standard

1. Access to telephone account management

2. Call outcomes delivered instantly by email

3. Call handling script integration with your website

4. Advisors trained on your site’s functionality

5. 24/7/365 call handling support

6. Call handling to PCI Level 1 compliance standard

7. Requested access to individual call recordings

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Semi-Dedicated

Includes all the bureau features and functions plus

1. Proactive telephone account management

2. Call process evolution and updates

3. Inbound call traffic management reports

4. Web-based access to call recordings

5. Out of hours account support

6. Bespoke service level agreements

7. Advisor call monitoring and skill development

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Fixed Seat

Includes all semi-dedicated features and functions plus

1. Bespoke recruitment based upon skill requirement

2. Dedicated call handling team members

3. Dedicated management team including trainers and supervisors

4. Ongoing training programme for advisors

5. Monthly account review

6. Office branding to reflect your business

7. Complete IT system and process integration

8. Client hospitality

9. Collateral fulfilment

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Have A Bespoke Business Requirement?

CALL OUR TEAM NOW 0800 011 4570

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