Direct Response has over a decade of experience in delivering communication solutions to the ever evolving Insurance Sector. We have been at the forefront of delivering cutting edge solutions to cater for the changing industry demands and regulations. We understand that accuracy and consistency are the key to delivering a truly fantastic solution for this sector.
With the UK Insurance market, introducing more products each year, the competition for customers has never been fiercer.
Direct Response has been working alongside the UK’s leading Insurance companies developing a suite of products that can capture the preliminary application information, leaving your sales teams to filter the good leads from the bad.
Our agents are trained to capture accurate customer information regarding the insurance policy, and send it directly to your sales team for processing. This service is ideal when worked in conjunction with a marketing campaign as it allows for a scalable resource to capture the calls.
Our agents are trained to adhere to the call flow in a manner that comes across as natural and conversational, ensuring we answer any questions as they arise.
We can work independently or directly into your systems, allowing us to act as an extension of your sales team.
All of our solutions come with reporting, allowing you complete visibility over everything we do.
Benefits of the feature:
Consistent data accuracy across all calls.
Turnkey solution for a fraction of the in-house costs.
A Contact Centre Package To Suit Your Needs
Get all the following features as standard
1. Access to telephone account management
2. Call outcomes delivered instantly by email
3. Call handling script integration with your website
4. Advisors trained on your site’s functionality
5. 24/7/365 call handling support
6. Call handling to PCI Level 1 compliance standard
7. Requested access to individual call recordings
Includes all the bureau features and functions plus
1. Proactive telephone account management
2. Call process evolution and updates
3. Inbound call traffic management reports
4. Web-based access to call recordings
5. Out of hours account support
6. Bespoke service level agreements
7. Advisor call monitoring and skill development
Includes all semi-dedicated features and functions plus
1. Bespoke recruitment based upon skill requirement
2. Dedicated call handling team members
3. Dedicated management team including trainers and supervisors
4. Ongoing training programme for advisors
5. Monthly account review
6. Office branding to reflect your business
7. Complete IT system and process integration
8. Client hospitality
9. Collateral fulfilment
CALL OUR TEAM NOW 0800 011 4570
CALL NOW 0800 011 4570