Outsourcing Services To Help You Grow Find Out More
"Direct Response have been a great help, particularly during the busy festive period." - Molten Brown
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Business Process Outsourcing For Key Business Functions

Direct Response outsourcing solutions provide businesses with the opportunity to grow their operation at a manageable rate without the need to invest heavily invest in IT or human resource. We have been helping business across the country make that vital step change by supporting key business functions such as sales, marketing, operations and HR. We help businesses through a period of rapid growth by allowing them to keep overheads to a minimum. With a dedicated team on hand to provide management information and performance reports our solutions act as a seamless extension of your business.

FOR MORE INFORMATION PLEASE CONTACT OUR BUSINESS DEVELOPMENT TEAM CALL NOW 0800 011 4570
SALES ORDER LINES TO SUIT YOUR BUSINESS SIZE

Intelligent Scripting:
Agents utilise intelligent scripting that is bespoke for your business.

24x7x365 Cover:
You will always have cover every day of every year.

Script Design and Build:
Specialist programmers ensure bespoke flow diagram and script build.

Standard Integration & Database Utilisation:
Email integration and standard look-up facilities.

End to End Testing:
Internal and external testing of scripts and integration.

Agent Training:
All agents trained on your script.

Basic Order Taking:
Standard products and services transactions.

Credit Card Transactions:
Online credit card verification and transactions.

Customer Audit Trails:
Utilisation of web enabled fault tracking, artificial intelligence, transactions, basic database management and development.

Intelligent Scripting:
Agents utilise intelligent scripting that is bespoke for your business.

24x7x365 Cover:
You will always have cover every day of every year.

Script Design and Build:
Specialist programmers ensure bespoke flow diagram and script build.

Integration & Database Utilisation:
Email and customer database integration.

End to End Testing:
Internal and external testing of scripts and integration.

Agent Training:
All agents trained on your script.

Business Development Manager:
Dedicated manager to ensure smooth running of all elements of your account and services.

Complex Sales Transactions:
In-depth product knowledge, cross sell and up sell

Source Campaign Capture:
Undertand which of your marketing channels are generating the most leads.

Full Integration:
Secure customer information.

Credit Card Transactions:
Online credit card verification and transactions.

Bespoke Agent Training:
Agents trained to campaign levels.

Intelligent Scripting:
Agents utilise intelligent bespoke scripting.

Full Management Reports and Statistics:
Reports generated every 15 minutes, allowing multiple search facilities for key areas of sales campaign and Direct Response activity performance.

Call Recording:

All inbound call recording is provided via a secure web service.

Industry Specific Regulation Compliance:
FCA regulations.

24x7x365 Cover:
You will always have cover every day of every year.

Script Design and Build:
Specialist programmers ensure bespoke flow diagram and script build.

Our service level agreements ensure all customers receive consistently high levels of service throughout the life of the contract.

New standard accounts: contract-programming-testing-go live: 10 days

Basic moves and changes to scripts: 16 hours

Contact centre is open and working for you 24x7x365

Additional standard accounts live in 10 days

Customer to receive a account managements call once a month

Customers will have a dedicated account manager

Customers will receive a quarterly review and complete account consolidation

Faults can be reported 24x7x365 to a live person

Escalation procedure to the MD of Direct Response

Electronic or Paper Bills to be provided monthly

Online web portal to view the performance of the call centre SLA

BENEFIT FROM OUR 99% CUSTOMER RETENTION RATE

CALL NOW 0800 011 4570

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BENEFIT FROM OUR 99% CUSTOMER RETENTION RATE

CALL NOW 0800 011 4570