Call Centre Awards
Investors In People
ISO 9001 2008
Sky
Deloitte Technology Awards
Call Centres Service Excellence Awards
Call Centre Business Awards
Call Centre Customer Testimonials
PCI Standards
Data Protection Registered
Professional Indemnity Insurance
Payment Methods
Customer Service Networks
call centre customer care
outsourced call centres

Primary Care Trust Call Centre Solutions

primary care trust call centres solution

The creation of a Patient led NHS and system wide reform agenda require organisations to adopt new service delivery models.

To meet the reform agenda and the cost reductions health professionals and the organisations around them are fundamentally changing the way they work with the public, private, and voluntary sectors.

Direct Response has experience working with Primary Care Trusts, pharmaceutical organisations and Harley Street Clinics.

We are committed to engage with the health system and assist organisations in either improving in-house or outsourcing call centre based operations to ensure:

  • Outstanding levels of Patient communication
  • First call resolution focused on Patient outcome
  • Complete transparency on performance management information
  • Data security to N3 requirements
  • Reduction of delivery costs by approximately 15-20%

For more information on these services and how they will benefit your healthcare practice please feel free to speak to one of our healthcare specialists on 0800 011 4570

Call centreSee Our Call Centre

Level 1 The District Nurse Lines Level 2 GP Booking Lines Level 3Diabetes Lines
Sales order quoteQUOTE ME customer surveyCASE STUDIES SLASLAs
The District Nurse Lines

The demands and logistics of district nurses whilst delivering an outstanding Patient led service is by nature involved. A critical element of the communication between the health organisation and the patient is the ability for the Patients to be able to call in and simply arrange for Nurses to visit, find out where they are, and provide feedback on their experience.

Key benefits of this service for you are:
  • Outstanding levels of Patient communication
  • First call resolution focused on Patient outcome
  • Complete transparency on performance management information
  • Data security to N3 requirements
  • Reduction of delivery costs by approximately 15-20%

Click to Call Us

Click to Email Us

Click to Quote
telecommunications telecoms     e-contact e-contact centre clients     mobiles Mobile networks     faqs call centre clients        brochures    privacy Call centre legal terms    site map     Cookies Policy
© Direct Response Ltd 2010 reg no: 3859216 3 Angel Walk, Hammersmith, London W6 9HX Private Limited Liability Company (GB) Registered in England & Wales