RETAIL EXPERIENCE, IMPECCABLE SERVICE Find Out More
"They provide valuable support and have helped us to assist international customers around the clock" - Thomas Pink
shopping-bags
A CONTACT CENTRE SOLUTION TO EVOLVE THE RETAIL EXPERIENCE

Direct Response has over a decade of experience in delivering award winning contact solutions to retail organisations throughout the UK. We’ve been helping companies redefine the way in which they deliver a service experience to their customers. Our retail solution is geared towards helping both high street and online retailers drive sales, improve service efficiency and improve the customer experience.

FOR MORE INFORMATION PLEASE CONTACT OUR BUSINESS DEVELOPMENT TEAM CALL NOW 0800 011 4570
A CONTACT CENTRE SOLUTION THAT DELIVERS ON KEY RETAIL REQUIREMENTS

Ensuring customers receive a fantastic service experience is vital for any retailer, which is why we have been working alongside the UK’s leading high street and online retailers to develop a fully outsourced sales order function.

Our call handling solutions are designed to help convert your callers into paying customers, we are trained to deal with the most common sales questions with the aim of getting the caller to convert.

The flexibility of our solutions ensures we can integrate with the latest platforms, ensuring that you receive sales resources that can blend seamlessly into your existing operation.

All of our sales order line services conform to PCI DSS standards, meaning that you can sit back, relax and watch the orders come in.

Benefits of the feature:

Capture lost business.
Manage seasonal spikes cost effectively.
Provide call handling services that adhere to PCI DSS compliance.

Ensuring customers receive a fantastic service experience is vital for any retailer, which is why we have been working alongside the UK’s leading high street and online retailers to develop a fully outsourced customer service function.

Our call handling solutions are designed to help your customers get their questions answered whenever the need arrives.

We will work with you to understand and identify your most frequently asked questions and help standardise and streamline your responses so that your customers receive a consistent message.

Our agents are trained in soft skills that include empathy and active listening- all alongside Nero Linguistic Programming techniques, these are all designed to help guide even the most irate callers to a satisfactory outcome.

Benefits of the feature:

24/7 call support.
Consistent messaging delivered to customers.
Retained knowledge of customer service processes.
Provide instant scalability during customer/PR crisis.

Ensuring customers receive a fantastic service experience is vital for any retailer, which is why we have been working alongside the UK’s leading high street and online retailers to develop a fully outsourced customer service function.

Our stock check services are designed to efficiently resolve customer stock enquires whenever they should arise. Our call handling solution is designed to search for the required items either by querying an online database or by contacting the retail stores directly, then relaying that information back directly to the caller.

This solution is a welcome addition to retailers during their busy sale seasons of summer and winter when floor staff is predominately called to deal with customers face to face.

Benefits of the feature:

Deal with unpredictable seasonal call volumes during busy periods.
Remove simple calls away from your in-house specialist resource.

Ensuring customers receive a fantastic service experience is vital for any retailer, which is why we have been working alongside the UK’s leading high street and online retailers to develop a fully outsourced customer service function.

One of the most common questions faced by an online retailer’s client is ‘where’s my order?’ Resolving this query can be time consuming and in some cases divert sales staff away from the important task of taking orders.

Our order tracking services are designed to help callers locate misplaced items or items that are simply stuck in transit.

We’re able to integrate directly with leading logistics firms order tracking systems to give your customers the very latest location of the package in transit.

Benefits of the feature:

Cope with seasonal call spikes.
Provide a support solution in the event of a delivery/logistics problem.

Ensuring customers receive a fantastic service experience is vital for any retailer, which is why we have been working alongside the UK’s leading high street and online retailers to develop a fully outsourced customer service function.

Our call handling solutions are designed to help your customers get their complaints resolved in the most efficient manner possible.

We will work with you to understand and identify your most frequently asked questions and help standardise and streamline your responses so that your customers receive a consistent message.

Our agents are trained in soft skills that include empathy and active listening – all alongside neuro-linguistic programming (NLP) techniques, these are all designed to help guide even the most irate callers to a satisfactory outcome.

Benefits of the feature:

Professional conflict resolution.
The ability to upscale in line with volume demands.
Deliver consistent messaging to all clients.

Choose Your Level Of Contact Centre Support

A Contact Centre Package To Suit Your Needs

Bureau

Get all the following features as standard

1. Access to telephone account management

2. Call outcomes delivered instantly by email

3. Call handling script integration with your website

4. Advisors trained on your site’s functionality

5. 24/7/365 call handling support

6. Call handling to PCI Level 1 compliance standard

7. Requested access to individual call recordings

Get Started
Semi-Dedicated

Includes all the bureau features and functions plus

1. Proactive telephone account management

2. Call process evolution and updates

3. Inbound call traffic management reports

4. Web-based access to call recordings

5. Out of hours account support

6. Bespoke service level agreements

7. Advisor call monitoring and skill development

Get Started
Fixed Seat

Includes all semi-dedicated features and functions plus

1. Bespoke recruitment based upon skill requirement

2. Dedicated call handling team members

3. Dedicated management team including trainers and supervisors

4. Ongoing training programme for advisors

5. Monthly account review

6. Office branding to reflect your business

7. Complete IT system and process integration

8. Client hospitality

9. Collateral fulfilment

Get Started
Have A Bespoke Business Requirement?

CALL OUR TEAM NOW 0800 011 4570

Still Have Questions? Why Not Contact Us
First Name * Last Name *
Company Name * E-mail *
Business Phone * Job Title *
Description
+ =
I Agree To Terms & Conditions  
BENEFIT FROM OUR 99% CUSTOMER RETENTION RATE

CALL NOW 0800 011 4570