More Sales To Grow Your Business Find Out More
"Being able to have additional sales resources that scales up and down has been a huge benefit to us" - Molten Brown
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Sales Order Lines That Give Your Business The Edge

So you've done the hard and expensive part of sales, and got the phone to ring but the need to engage with customers professionally is what makes you stand out from your competition.

Direct Response has been working with Corporate and SME businesses providing powerful and effective solutions for your sales requirements. We effortlessly go from simple sales calls to the involved and complex. Testimony to our quality is loyalty demonstrated in a customer retention rate of 99%

FOR MORE INFORMATION PLEASE CONTACT OUR BUSINESS DEVELOPMENT TEAM CALL NOW 0800 011 4570
SALES ORDER LINES TO SUIT YOUR BUSINESS SIZE

Our small business solutions are designed to act as an extra pair of hands to allow you to focus on growing your business.

Services Include:

Sales Messaging:
Taking the nature of the sales enquiry, prospect qualification, details and a time to be contacted.

Message and Patch:
Taking the nature of the enquiry, qualification details, locating a qualified person and patching the call through.

Intelligent Scripting:
Agents utilise intelligent scripting that is bespoke for your business.

24x7x365 Cover:
You will always have cover every day of every year.

Script Design and Build:
Specialist programmers ensure bespoke flow diagram and script build.

Standard Integration and Database Utilisation:
Email integration and standard look-up facilities.

End to End Testing:
Internal and external testing of scripts and integration.

Agent Training:
All agents trained on your script.

Our Mid Sized Business Solutions are designed to help your business make a step change in efficiency and productivity whilst still keeping your operation agile.

Services Include:

Basic Order Taking:
Standard products and services transactions.

Credit Card Transactions:
Online credit card verification and transactions all pci compliant.

Customer Audit Trails:
Utilisation of web enabled fault tracking, artificial intelligence, transactions, basic database management and development

Intelligent Scripting:
Agents utilise intelligent scripting that is bespoke for your business

24x7x365 Cover:
You will always have cover every day of every year

Script Design and Build:
Specialist programmers ensure bespoke flow diagram and script build

Integration & Database Utilisation:
Email and customer database integration

End to End Testing:
Internal and external testing of scripts and integration

Agent Training:
All agents trained on your script

Business Development Manager:
Dedicated manager to ensure smooth running of all elements of your account and services

Our Enterprise solutions allow for complete business process outsourcing of your key sales function.

Services Include:

Complex Sales Transactions:
In-depth product knowledge, cross sell and up sell.

Full Integration:
Secure retrieval of customer information and sales related transactions.

Credit Card Transactions:
Online credit card verification and transactions.

Bespoke Agent Training:
Agents trained to campaign levels.

Intelligent Scripting:
Agents utilise intelligent bespoke scripting.

Full Management Reports and Statistics:
Reports generated every 15 minutes, allowing multiple search facilities for key areas of sales campaign and Direct Response activity performance.

Call Recording:
All inbound call recording is provided via a secure web service.

Industry Specific Regulation Compliance:
FCA regulations.

24x7x365 Cover:
You will always have cover every day of every year.

Script Design and Build:

Specialist programmers ensure bespoke flow diagram of the call is produced before script build.

End to End Testing:
Internal and external testing of scripts and integration.

Business Development Manager:
Dedicated manager to ensure smooth running of all elements of your account and services.

Our service level agreements ensure all customers receive consistently high levels of service throughout the life of the contract .

• New standard accounts: contract-programming-testing-go live: 10 days.

• Basic moves and changes to scripts: 16 hours.

• Contact centre is open and working for you 24x7x365.

• Additional standard accounts live in 10 days.

• Customer to receive proactive account management calls once a month.

• Customers will have a dedicated account manager.

• Customers will receive a quarterly review and complete account consolidation.

• Faults can be reported 24x7x365 to a live person.

• Escalation procedure to the MD of Direct Response.

• Electronic or Paper Bills to be provided monthly.

• Online web portal to view the performance of the call centre SLA.

 

BENEFIT FROM OUR 99% CUSTOMER RETENTION RATE

CALL NOW 0800 011 4570

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BENEFIT FROM OUR 99% CUSTOMER RETENTION RATE

CALL NOW 0800 011 4570