Service Plans Designed To Fit Around You Find Out More
"We're so pleased with the speed and efficiency of the setup" - Claim Time
Call Handling solutions To Suit Any Business Size

Whatever your call volumes or call profile, we have a solution to match your needs.

 

If you’re looking for a simple bureau team to answer a few calls as and when they arrive or require a dedicated fixed seat team to handle large volumes, you can rest assured we have a price plan to match your requirement.

 

By choosing Direct Response you will be working alongside the experts in person to person communication.

 

 

 

Find A Service Plan That’s Right For You

Bureau

Get all the following features as standard

1. Access to telephone account management

2. Call outcomes delivered instantly by email

3. Call handling script integration with your website

4. Advisors trained on your site’s functionality

5. 24/7/365 call handling support

6. Call handling to PCI Level 1 compliance standard

7. Requested access to individual call recordings

From £300 per month
Semi-Dedicated

Includes all the bureau features and functions plus

1. Proactive telephone account management

2. Call process evolution and updates

3. Inbound call traffic management reports

4. Web-based access to call recordings

5. Out of hours account support

6. Bespoke service level agreements

7. Advisor call monitoring and skill development

From £3,000 per month
Fixed Seat

Includes all semi-dedicated features and functions plus

1. Bespoke recruitment based upon skill requirement

2. Dedicated call handling team members

3. Dedicated management team including trainers and supervisors

4. Ongoing training programme for advisors

5. Monthly account review

6. Office branding to reflect your business

7. Complete IT system and process integration

8. Client hospitality

9. Collateral fulfilment

From £5,000 per month
BENEFIT FROM OUR 99% CUSTOMER RETENTION RATE

CALL NOW 0800 011 4570