We have been a feature in the Telecoms industry for over a decade and it's this gained knowledge that has allowed us to develop truly market changing solutions. We support over 50 telecoms operators and suppliers across the country, delivering market leading customer service at every stage. By understanding the industry, we are best placed to know the requirements needed to be a successful contact centre solution.
Our expertise in the telecoms sector has allowed us to develop call handling solutions that resellers can rely upon to manage their entire fault logging process.
Our agents are on hand to take calls day or night to log telecoms faults directly with the networks, ensuring your clients get the fastest response possible.
We go further than just taking the nature of the call, we’re trained to carry out line tests, book engineers, provide 1st line diagnostic support, escalate calls to 2nd line support and even order and provision new lines.
By ensuring your customers’ fault calls are logged and acted on promptly, we help you to ensure you get the competitive edge over the competition.
Benefits of the feature:
Setup a turnkey solution.
Deliver on a key sales function without the need for investment in internal sales staff. Our team of trained call handlers is experienced in the Cinergy platform and can provide tariff and price comparisons straight over the phone.
Benefits of the feature:
Provide network support direct to your clients.
Reduce the need to staff internally.
A Contact Centre Package To Suit Your Needs
Get all the following features as standard
1. Access to telephone account management
2. Call outcomes delivered instantly by email
3. Call handling script integration with your website
4. Advisors trained on your site’s functionality
5. 24/7/365 call handling support
6. Call handling to PCI Level 1 compliance standard
7. Requested access to individual call recordings
Includes all the bureau features and functions plus
1. Proactive telephone account management
2. Call process evolution and updates
3. Inbound call traffic management reports
4. Web-based access to call recordings
5. Out of hours account support
6. Bespoke service level agreements
7. Advisor call monitoring and skill development
Includes all semi-dedicated features and functions plus
1. Bespoke recruitment based upon skill requirement
2. Dedicated call handling team members
3. Dedicated management team including trainers and supervisors
4. Ongoing training programme for advisors
5. Monthly account review
6. Office branding to reflect your business
7. Complete IT system and process integration
8. Client hospitality
9. Collateral fulfilment
CALL OUR TEAM NOW 0800 011 4570
CALL NOW 0800 011 4570