Web Contact Find Out More
"Direct Response has allowed us to maintain a level of support to our customers previously unavailable." - Hewden
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Engage With Your Customers As They Shop Around Your Website

Your website is the modern day shop front to your business! So it makes sense to have that website staffed with personnel ready to help answer any questions they may have. Our Web Contact solutions allow you to track and monitor your website visitor behaviour to help identify hot prospects. Once identified hot prospects can be proactively engaged with a chat invite with a view to helping them complete their sale.

FOR MORE INFORMATION PLEASE CONTACT OUR BUSINESS DEVELOPMENT TEAM CALL NOW 0800 011 4570
DIGITAL SOLUTIONS DESIGNED FOR YOUR BUSINESS

Give your customers the ability to engage with you directly via live chat whenever they visit your site. Use web engagement to identify the areas of your site that generate questions with a few to continuously improving it.

By utilising Direct Response’s live chat solutions you can interact with your website visitors instantly helping answer any questions or queries that they may have all via a simple chat portal on an advisors desk.

Whether you choose to utilise your in-house customer service team or have Direct Response advisors manage the chats on your behalf, you can ensure that both customer engagement and satisfaction are improved every time.

Benefits include:

Reduce shopping cart abandonment.
Answer customer FAQ’s during the shopping process.
Reduce your inbound call and email traffic.

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BENEFIT FROM OUR 99% CUSTOMER RETENTION RATE

CALL NOW 0800 011 4570