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"The flexibility they offer, has allowed us to conduct National TV advertising with fantastic results" - Diet Chef
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Help Acheive ROI On Your Marketing Campaigns With Advanced Advertising Response

Having launched a successful marketing campaign it’s vital that your business achieves ROI by capturing all enquires that it generates. However, in many cases this is easier said than done as limitations on human resource, operating hours and technology can prevent you being able to answer those important sales calls. Our Ad Response solutions allow you to scale up your call handling capacity so that no matter how successful your campaign is you can rest assured that the sales call will always be answered.

FOR MORE INFORMATION PLEASE CONTACT OUR BUSINESS DEVELOPMENT TEAM CALL NOW 0800 011 4570
ADVERTISING RESPONSE SOLUTIONS TO SUIT YOUR BUSINESS SIZE

Sales Messaging:
Taking the nature of the sales enquiry, prospect qualification, details and a time to be contacted.

Message and Patch:
Taking the nature of the enquiry, qualification details, locating a qualified person and patching the call through.

Intelligent Scripting:
Agents utilise intelligent scripting that is bespoke for your business.

24x7x365 Cover:
You will always have cover every day of every year.

Script Design and Build:
Specialist programmers ensure bespoke flow diagram and script build.

Standard Integration & Database Utilisation:
Email integration and standard look-up facilities.

End to End Testing:
Internal and external testing of scripts and integration.

Agent Training:
All agents trained on your script.

Basic Order Taking:
Standard products and services transactions. 

Credit Card Transactions:
Online credit card verification and transactions.

Customer Audit Trails:
Utilisation of web enabled fault tracking, artificial intelligence, transactions, basic database management and development.

Intelligent Scripting:
Agents utilise intelligent scripting that is bespoke for your business.

24x7x365 Cover:
You will always have cover every day of every year. 

Script Design and Build:
Specialist programmers ensure bespoke flow diagram and script build.

Integration & Database Utilisation:
Email and customer database integration. 

End to End Testing:
Internal and external testing of scripts and integration.

Agent Training:
All agents trained on your script.

Business Development Manager:
Dedicated manager to ensure smooth running of all elements of your account and services.

Complex Sales Transactions:
In-depth product knowledge, cross sell and up sell

Source Campaign Capture:
Undertand which of your marketing channels are generating the most leads.

Full Integration:
Secure retrieval of customer information. 

Credit Card Transactions:
Online credit card verification and transactions.

Bespoke Agent Training:
Agents trained to campaign levels.

Intelligent Scripting:
Agents utilise intelligent bespoke scripting.

Full Management Reports and Statistics:
Reports generated every 15 minutes, allowing multiple search facilities for key areas of sales campaign and Direct Response activity performance.

Call Recording:
All inbound call recording is provided via a secure web service.

Industry Specific Regulation Compliance:
FCA regulations.

24x7x365 Cover:
You will always have cover every day of every year.

Script Design and Build:
Specialist programmers ensure bespoke flow diagram and script build.

End to End Testing:
Internal and external testing of scripts and integration.

Business Development Manager:
Dedicated manager to ensure smooth running of all elements of your account and services.

Our service level agreements ensure all customers receive consistently high levels of service throughout the life of the contract.

 

• New standard accounts: contract-programming-testing-go live: 10 days

• Basic moves and changes to scripts: 16 hours

• Contact centre is open and working for you 24x7x365

• Additional standard accounts live in 10 days

• 80% of inbound calls to be picked up within 5 rings

• Customer to receive proactive account management calls once a month

• Customers will have a dedicated account manager

• Customers will receive a quarterly review and complete account consolidation

• Faults can be reported 24x7x365 to a live person

• Escalation procedure to the MD of Direct Response

• Electronic or Paper Bills to be provided monthly

• Online web portal to view the performance of the call centre SLA

Diet Chef Astellas   Transform

 

 

Case Studies Available Upon Request

BENEFIT FROM OUR 99% CUSTOMER RETENTION RATE

CALL NOW 0800 011 4570

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