WHEREVER YOU ARE, NEVER MISS A MESSAGE AGAIN Find Out More
"We have been working with Direct Response for a number of years and the service has been excellent" - Pannone
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Messaging Services Designed To Capture Those Important Calls

Missing business calls can be an incredibly frustrating and costly activity. However, staffing a phone line when you have sporadic call volumes can be expensive and the alternative of using a machine to pick up the call might not give your business the right impression.

Our call messaging services offer the human touch to the simple answerphone service. Our agents will take a name, contact number and a brief message and email or text you instantly, allowing you the opportunity to concentrate on other matters.

 

FOR MORE INFORMATION PLEASE CONTACT OUR BUSINESS DEVELOPMENT TEAM CALL NOW 0800 011 4570
MESSAGING SOLUTIONS TO SUIT YOUR BUSINESS SIZE

Intelligent Scripting:
Agents utilise intelligent scripting that is bespoke for your business.

24x7x365 Cover:
You will always have cover every day of every year.

Script Design and Build:
Specialist programmers ensure bespoke flow diagram and script build.

Standard Integration & Database Utilisation:
Email integration and standard look-up facilities.

End to End Testing:
Internal and external testing of scripts and integration.

Agent Training:
All agents trained on your script.

Intelligent Scripting:
Agents utilise intelligent scripting that is bespoke for your business.

24x7x365 Cover:
You will always have cover every day of every year. 

Script Design and Build:
Specialist programmers ensure bespoke flow diagram and script build.

Integration & Database Utilisation:
Email and customer database integration. 

End to End Testing:
Internal and external testing of scripts and integration.

Agent Training:
All agents trained on your script.

Business Development Manager:
Dedicated manager to ensure smooth running of all elements of your account and services.

Source Campaign Capture:
Undertand which of your marketing channels are generating the most messages.

Full Integration:
Secure retrieval of your customer information.

Bespoke Agent Training:
Agents trained to campaign levels.

Intelligent Scripting:
Agents utilise intelligent bespoke scripting.

Full Management Reports and Statistics:
Reports generated every 15 minutes, allowing multiple search facilities for key areas of sales campaign and Direct Response activity performance.

Call Recording:
All inbound call recording is provided via a secure web service.

Industry Specific Regulation Compliance:
FCA regulations.

24x7x365 Cover:
You will always have cover every day of every year.

Script Design and Build:
Specialist programmers ensure bespoke flow diagram and script build.

Our service level agreements ensure all customers receive consistently high levels of service throughout the life of the contract.

 

• New standard accounts: contract-programming-testing-go live: 10 days

• Basic moves and changes to scripts: 16 hours

• Contact centre is open and working for you 24x7x365

• Additional standard accounts live in 10 days

• 80% of inbound calls to be picked up within 5 rings

• Customer to receive a account managements call once a month

• Customers will have a dedicated account manager*

• Customers will receive a quarterly review and complete account consolidation

• Faults can be reported 24x7x365 to a live person

• Escalation procedure to the MD of Direct Response

• Electronic or Paper Bills to be provided monthly

• Online web portal to view the performance of the call centre SLA

Lifeline Screening    

 

 

 

BENEFIT FROM OUR 99% CUSTOMER RETENTION RATE

CALL NOW 0800 011 4570

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