Keeping track of what’s being said about your business across social channels can be difficult, especially with new social networks spinging up everyday. However the danger of not responding to complaints arising on these channels can turn a trivial issue into a full blown PR disaster! Our Social Contact solution allows you to prevent this by giving you the opportunity to engage directly with you network all via a single platform.
The rise of social media is constantly opening new and exciting ways in which a business can interact with its customers. However, these new communication channels can give a business interesting challenges none more so than how does it adequately respond to customers across multiple platforms?
Direct Response social contact solutions allow you to manage your social reputation and outbound social engagement from a singular platform.
Multiple social channels can feed into a central platform for a dedicated advisor to respond to as and when required.
Whether you opt to manage the responses internally or utilise this in conjunction with a Direct Response contact centre solution, you can be assured that your social channels won’t be overlooked.
Faster responses across social channels.
Improvements on social reputation.
Increased channels of customer interaction.
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