Your website is the modern day shop front to your business! So it makes sense to have that website staffed with personnel ready to help answer any questions they may have. Our Web Contact solutions allow you to track and monitor your website visitor behaviour to help identify hot prospects. Once identified hot prospects can be proactively engaged with a chat invite with a view to helping them complete their sale.
Give your customers the ability to engage with you directly via live chat whenever they visit your site. Use web engagement to identify the areas of your site that generate questions with a few to continuously improving it.
By utilising Direct Response’s live chat solutions you can interact with your website visitors instantly helping answer any questions or queries that they may have all via a simple chat portal on an advisors desk.
Whether you choose to utilise your in-house customer service team or have Direct Response advisors manage the chats on your behalf, you can ensure that both customer engagement and satisfaction are improved every time.
Reduce shopping cart abandonment.
Answer customer FAQ’s during the shopping process.
Reduce your inbound call and email traffic.
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