WE HELP YOU WOW YOUR CUSTOMERS DAY AND NIGHT Find Out More
Direct Response has been a huge support to our business growth - Wyre Communications
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CALL HANDLING SOLUTIONS GAINED BY INDUSTRY KNOWLEDGE

We have been a feature in the Telecoms industry for over a decade and it’s this gained knowledge that has allowed us to develop truly market changing solutions. We support over 50 telecoms operators and suppliers across the country, delivering market leading customer service at every stage. By understanding the industry, we are best placed to know the requirements needed to be a successful contact centre solution.

FOR MORE INFORMATION PLEASE CONTACT OUR BUSINESS DEVELOPMENT TEAM CALL NOW 0800 011 4570
A CONTACT CENTRE SERVICE TO SUPPORT THE TELECOMS SECTOR

Our expertise in the telecoms sector has allowed us to develop call handling solutions that resellers can rely upon to manage their entire fault logging process.

Our agents are on hand to take calls day or night to log telecoms faults directly with the networks, ensuring your clients get the fastest response possible.

We go further than just taking the nature of the call, we’re trained to carry out line tests, book engineers, provide 1st line diagnostic support, escalate calls to 2nd line support and even order and provision new lines.  

By ensuring your customers' fault calls are logged and acted on promptly, we help you to ensure you get the competitive edge over the competition.

 

Benefits of the feature:

24/7 Cover.
Setup a turnkey solution.

Deliver on a key sales function without the need for investment in internal sales staff. Our team of trained call handlers is experienced in the Cinergy platform and can provide tariff and price comparisons straight over the phone.

 

Benefits of the feature:

Provide network support direct to your clients.

Reduce the need to staff internally.

 

Choose Your Level Of Contact Centre Support

A Contact Centre Package To Suit Your Needs

Bureau

Get All the following features as standard

 

 

1. Access To Telephone Account Management

2. Call Outcomes Delivered Instantly By Email

3. Call Handling Script Integration With Your Website

4. Advisors Trained On Your Sites Functionality

5. 24/7/365 Call Handling Support

6. Call Handling To PCI Level 1 Complance Standard

7. Requested Access To Individual Call Recordings  

 

 

 

 

 

 

Get Started
Semi-Dedicated

Includes All The Bureau Features and Functions

Plus

 

1. Proactive Telephone Account Management

2. Call Process Evolution and Updates

3. Inbound Call Traffic Management Reports

4. Web Based Access To Call Recordings

5. Out Of Hours Account Support

6. Bespoke Service Level Agreements

7. Advisor Call Monitoring and Skill Development 

 

 

 

 

 

 

Get Started
Fixed Seat

Includes All Semi-Dedicated Features And Functions

Plus

 

1. Bespoke Recruitment Based Upon Skill Requirement

2. Dedicated Call Handling Team Members

3. Dedicated Management Team Including Trainers and Supervisors

4. Ongoing Training Programme For Advisors

5. Monthly Account Review

6. Office Branding To Reflect Your Business

7. Complete IT System and Process Integration

8. Client Hospitality

9. Collateral Fullfilment

 

 

 

 

Get Started
Have A Bespoke Business Requirement?

CALL OUR TEAM NOW 0800 011 4570

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